{"id":3127,"date":"2022-03-17T01:57:01","date_gmt":"2022-03-16T22:57:01","guid":{"rendered":"http:\/\/goznurugoz..com\/ar\/?page_id=3127"},"modified":"2025-03-05T12:39:12","modified_gmt":"2025-03-05T09:39:12","slug":"sks-kalite-yonetimi","status":"publish","type":"page","link":"https:\/\/goznurugoz.com\/ar\/sks-kalite-yonetimi\/","title":{"rendered":"SKS Kalite Y\u00f6netimi"},"content":{"rendered":"\t\t
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\n \"\"\n <\/div>\n \t\n\n
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Y\u00fcksek Memnuniyet Anlay\u0131\u015f\u0131<\/h5>\n\t\t\t\t\t\t\n\n \t\t\t\t\t

SKS Kalite Y\u00f6netimi<\/h2>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t

Bizi Yak\u0131ndan tan\u0131y\u0131n<\/p>\n\t\t\t\t\t\t\t\n <\/div>\n\t\t\t\t

\n \"\"\n <\/div>\n \t\n <\/div>\n \t\t\n\n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\u0631\u0624\u064a\u062a\u0646\u0627.<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

\u0646\u0633\u0639\u0649 \u0644\u062a\u062d\u0642\u064a\u0642 \u0627\u0644\u062a\u0645\u064a\u0632 \u0641\u064a \u062e\u062f\u0645\u0627\u062a\u0646\u0627 \u0648\u0636\u0645\u0627\u0646 \u0627\u0633\u062a\u0645\u0631\u0627\u0631\u064a\u0629 \u0631\u0636\u0627 \u0627\u0644\u0645\u0631\u0636\u0649 \u0644\u0646\u0635\u0628\u062d \u0627\u0644\u0639\u0644\u0627\u0645\u0629 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0627\u0644\u0631\u0627\u0626\u062f\u0629 \u0641\u064a \u0645\u062c\u0627\u0644\u0646\u0627.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\u0645\u0647\u0645\u062a\u0646\u0627<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

\u0646\u0648\u0627\u0635\u0644 \u0627\u0644\u062d\u0641\u0627\u0638 \u0639\u0644\u0649 \u0645\u064a\u0632\u062a\u0646\u0627 \u0641\u064a \u0627\u0633\u062a\u064a\u0639\u0627\u0628 \u0623\u062e\u0644\u0627\u0642\u064a\u0627\u062a \u0627\u0644\u0645\u0647\u0646\u0629 \u0648\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0623\u062d\u062f\u062b \u0627\u0644\u062a\u0642\u0646\u064a\u0627\u062a \u0641\u064a \u0645\u062c\u0627\u0644\u0646\u0627 \u0628\u0623\u0641\u0636\u0644 \u0637\u0631\u064a\u0642\u0629 \u0645\u0645\u0643\u0646\u0629 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0637\u0627\u0642\u0645 \u0637\u0628\u064a \u064a\u062a\u0645\u062a\u0639 \u0628\u0627\u0644\u062c\u0648\u062f\u0629 \u0648\u064a\u0648\u0644\u064a \u0623\u0647\u0645\u064a\u0629 \u0644\u0644\u0625\u0646\u0633\u0627\u0646\u060c \u0648\u062a\u0642\u062f\u064a\u0645 \u0643\u0644 \u0630\u0644\u0643 \u0644\u0644\u0645\u062c\u062a\u0645\u0639 \u0641\u064a \u0638\u0644 \u0638\u0631\u0648\u0641 \u0627\u0642\u062a\u0635\u0627\u062f\u064a\u0629 \u0645\u0646\u0627\u0633\u0628\u0629.<\/p><\/div><\/div><\/div><\/div>

\u00a0<\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\u0645\u062f\u064a\u0631 \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u062c\u0648\u062f\u0629<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

\u0631\u0626\u064a\u0633\u0629 \u0627\u0644\u0645\u0645\u0631\u0636\u0627\u062a: \u0632\u064a\u0646\u0628 \u0633\u0627\u0644\u0627\u0646<\/strong><\/p><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\u0627\u0644\u062f\u0643\u062a\u0648\u0631 \u0627\u0644\u062c\u0631\u0627\u062d \u0625\u0631\u0647\u0627\u0646 \u062a\u0648\u0645\u0631<\/strong><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\u0645\u0648\u0638\u0641\u0648 \u0648\u062d\u062f\u0629 \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u062c\u0648\u062f\u0629<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

\u0631\u0626\u064a\u0633\u0629 \u0627\u0644\u0645\u0645\u0631\u0636\u0627\u062a \/ \u0645\u062f\u064a\u0631\u0629 \u0627\u0644\u062c\u0648\u062f\u0629: \u0632\u064a\u0646\u0628 \u0633\u0627\u0644\u0627\u0646<\/strong><\/p><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\u062e\u0637\u0629 \u0627\u0644\u062a\u0642\u064a\u064a\u0645 \u0627\u0644\u0630\u0627\u062a\u064a<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

\"\"<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\u062e\u0637\u0629 \u062a\u062f\u0631\u064a\u0628 \u0646\u0638\u0627\u0645 \u0627\u0644\u062c\u0648\u062f\u0629 \u0627\u0644\u0635\u062d\u064a\u0629 (HKS)<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

\"\"<\/a> \"\"<\/a> \"\"<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\u0627\u0644\u062a\u0639\u0645\u064a\u0645 \u0627\u0644\u0639\u0627\u0645 \u0644\u0633\u0644\u0627\u0645\u0629 \u0627\u0644\u0639\u0645\u0644<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Sa\u011fl\u0131k \u00e7al\u0131\u015fanlar\u0131m\u0131z\u0131n g\u00fcvenli ortamlarda ve y\u00fcksek motivasyonla \u00e7al\u0131\u015fmas\u0131n\u0131n sa\u011flanmas\u0131 Sa\u011fl\u0131kta D\u00f6n\u00fc\u015f\u00fcm Program\u0131m\u0131z\u0131n temel hedeflerindendir. Bakanl\u0131\u011f\u0131m\u0131zca bu \u00e7er\u00e7evede, sa\u011fl\u0131k \u00e7al\u0131\u015fanlar\u0131n\u0131n g\u00fcvenli\u011fine y\u00f6nelik a\u015fa\u011f\u0131daki d\u00fczenlemeler yap\u0131larak kurumlar\u0131m\u0131z talimatland\u0131r\u0131lm\u0131\u015ft\u0131.<\/p>

a)<\/b>\u00a0T\u00fcm sa\u011fl\u0131k kurumlar\u0131nda, hizmet alanlar ve sa\u011fl\u0131k \u00e7al\u0131\u015fanlar\u0131 i\u00e7in g\u00fcvenli bir ortam sa\u011flanmas\u0131 amac\u0131yla yay\u0131mlanan \u201cHasta ve \u00c7al\u0131\u015fan G\u00fcvenli\u011finin Sa\u011flanmas\u0131na Dair Y\u00f6netmelik\u201d do\u011frultusunda;<\/p>

1)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00c7al\u0131\u015fan g\u00fcvenli\u011fi komitesinin kurulmas\u0131,<\/p>

2)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00c7al\u0131\u015fan g\u00fcvenli\u011fi program\u0131n\u0131n haz\u0131rlanmas\u0131,<\/p>

3)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00c7al\u0131\u015fanlara y\u00f6nelik sa\u011fl\u0131k taramalar\u0131n\u0131n yap\u0131lmas\u0131,<\/p>

4)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00c7al\u0131\u015fanlar\u0131n ki\u015fisel koruyucu \u00f6nlemleri almas\u0131n\u0131n sa\u011flanmas\u0131,<\/p>

5)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00c7al\u0131\u015fanlara y\u00f6nelik \u015fiddetin \u00f6nlenmesi i\u00e7in d\u00fczenleme yap\u0131lmas\u0131,<\/p>

6)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Enfeksiyonlar\u0131n kontrol\u00fc ve \u00f6nlenmesine y\u00f6nelik program haz\u0131rlanmas\u0131,<\/p>

7)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Beyaz kod uygulamas\u0131na ge\u00e7ilmesi,<\/p>

8)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00c7al\u0131\u015fanlara, \u00e7al\u0131\u015fan g\u00fcvenli\u011fi konusunda e\u011fitimlerin verilmesi.<\/p>

b)<\/b>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Kurumlar\u0131m\u0131zda uygulamaya konulan \u201cHizmet Kalite Standartlar\u0131\u201d kapsam\u0131nda \u00e7al\u0131\u015fma ortam\u0131ndan kaynaklanan risklerin bertaraf edilmesi amac\u0131yla \u015fiddet ve ileti\u015fim konular\u0131n\u0131 da kapsayacak \u015fekilde risk de\u011ferlendirmesi yap\u0131larak gerekli tedbirlerin al\u0131nmas\u0131.<\/p>

c)<\/b>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u201cYatakl\u0131 Sa\u011fl\u0131k Tesislerinde Acil Servis Hizmetlerinin Uygulama Usul ve Esaslar\u0131 Hakk\u0131nda Tebli\u011f\u201d ile acil servisler ba\u015fta olmak \u00fczere riskli alanlarda g\u00fcvenlik tedbirleri art\u0131r\u0131larak,\u00a0\u00a0genel kolluk ve \u00f6zel g\u00fcvenlik personeliyle g\u00fcvenlik kameras\u0131 bulundurulmas\u0131n\u0131n sa\u011flanmas\u0131.<\/p>

Di\u011fer taraftan \u015fiddeti azaltmaya y\u00f6nelik \u00e7al\u0131\u015fmalar\u0131n bas\u0131n mensuplar\u0131, ileti\u015fim uzmanlar\u0131, idareciler ve sa\u011fl\u0131k \u00e7al\u0131\u015fanlar\u0131yla birlikte de\u011ferlendirildi\u011fi sempozyum d\u00fczenleyerek ulusal d\u00fczeyde s\u00fcreklili\u011fi olan \u201cEme\u011fe Sayg\u0131 \u015eiddete S\u0131f\u0131r Tolerans\u201d kampanyas\u0131n\u0131 ba\u015flatm\u0131\u015ft\u0131k. Bu kampanya kapsam\u0131nda vatanda\u015f\u0131 bilgilendirmek ve toplumsal bilin\u00e7 olu\u015fturmak amac\u0131 ile \u00e7al\u0131\u015fmalar\u0131m\u0131z\u0131 y\u00fcr\u00fctmekteyiz. Ayr\u0131ca \u201chasta ve \u00e7al\u0131\u015fan g\u00fcvenli\u011fi sempozyumlar\u0131\u201d d\u00fczenleyerek sa\u011fl\u0131k \u00e7al\u0131\u015fanlar\u0131na e\u011fitimler vermekteyiz.<\/p>

Ki\u015finin fiziksel ve psikolojik a\u00e7\u0131dan zarar g\u00f6rmesiyle sonu\u00e7lanan veya sonu\u00e7lanmas\u0131 muhtemel olan s\u00f6zl\u00fc veya fiili hareketler olarak tan\u0131mlanan \u015fiddet olaylar\u0131n\u0131n \u00f6nlenmesi amac\u0131yla, mevcut uygulamalar\u0131n g\u00f6zden ge\u00e7irilmesi \u00f6nem ta\u015f\u0131maktad\u0131r. Bu itibarla \u00e7al\u0131\u015fan g\u00fcvenli\u011finin sa\u011flanmas\u0131nda y\u00f6neticilerimize b\u00fcy\u00fck g\u00f6rev ve sorumluluk d\u00fc\u015fmekte olup a\u015fa\u011f\u0131daki talimatlar hassasiyetle uygulanacakt\u0131r.<\/p>

1)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Beyaz kod uygulamas\u0131;<\/b><\/p>

a)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u201cBeyaz Kod\u201d uygulamas\u0131 sorumlu ba\u015fhekim yard\u0131mc\u0131s\u0131 vas\u0131tas\u0131yla yak\u0131ndan takip edilecek ve sistemin etkin \u015fekilde y\u00fcr\u00fcmesi sa\u011flanacakt\u0131r.<\/p>

b)\u00a0\u00a0G\u00f6revli m\u00fcdahale ekiplerinin olay yerine en k\u0131sa zamanda ula\u015fmas\u0131 sa\u011flanacakt\u0131r.<\/p>

c)\u00a0\u00a0Ger\u00e7ekle\u015fen olaylar\u0131n analizi yap\u0131larak, ilgili sa\u011fl\u0131k kurumuna \u00f6zg\u00fc tedbirler art\u0131r\u0131lacakt\u0131r.<\/p>

2)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00c7al\u0131\u015fan Haklar\u0131 ve G\u00fcvenli\u011fi Birimi;<\/b><\/p>

Hastane ile a\u011f\u0131z ve di\u015f sa\u011fl\u0131\u011f\u0131 merkezlerinde bir ba\u015fhekim yard\u0131mc\u0131s\u0131n\u0131n do\u011frudan takip edece\u011fi \u201c\u00c7al\u0131\u015fan Haklar\u0131 ve G\u00fcvenli\u011fi Birimleri\u201d kurulacakt\u0131r. Ba\u011fl\u0131 birimlerdeki \u00e7al\u0131\u015fan haklar\u0131 ve g\u00fcvenli\u011fine ili\u015fkin i\u015f ve i\u015flemlerini y\u00fcr\u00fctmek \u00fczere halk sa\u011fl\u0131\u011f\u0131 m\u00fcd\u00fcrl\u00fckleri ile il sa\u011fl\u0131k m\u00fcd\u00fcrl\u00fcklerinde de bir m\u00fcd\u00fcr yard\u0131mc\u0131s\u0131n\u0131n do\u011frudan takibinde ayn\u0131 birimler kurulacakt\u0131r.\u00a0<\/p>

a)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Bu birim t\u00fcm sa\u011fl\u0131k \u00e7al\u0131\u015fanlar\u0131n\u0131n kolay ula\u015fabilece\u011fi bir yerde olacakt\u0131r. Gerekli ekipman (d\u0131\u015f hatta a\u00e7\u0131k telefon, faks, internet ba\u011flant\u0131l\u0131 bilgisayar ve uygun g\u00f6r\u00fc\u015fme ortam\u0131) temin edilecektir.<\/p>

b)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Birimde tercihen sosyal hizmet uzman\u0131, psikolog veya halkla ili\u015fkiler uzman\u0131 sekretarya olarak g\u00f6revlendirilecek ve yeterli say\u0131da personel bulundurulacakt\u0131r.<\/p>

c)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Birim, \u00e7al\u0131\u015fanlar\u0131n \u00e7al\u0131\u015fan haklar\u0131 ve g\u00fcvenli\u011fine y\u00f6nelik talep ve \u015fik\u00e2yetlerini kabul edecek, bu ba\u015fvurular\u0131 de\u011ferlendirerek raporlayacak, gerekli d\u00fczeltici\/\u00f6nleyici faaliyetlerin ba\u015flat\u0131lmas\u0131n\u0131 sa\u011flayarak talep sahibine geri bildirimde bulunacakt\u0131r.\u00a0<\/p>

d)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Birim, \u00e7al\u0131\u015fan haklar\u0131 ve g\u00fcvenli\u011fine y\u00f6nelik uygulamalar\u0131 yak\u0131ndan takip edecek olup ayl\u0131k olarak ba\u015fhekimli\u011fe rapor sunacakt\u0131r.<\/p>

3)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Risk de\u011ferlendirmesi ve g\u00fcvenlik tedbirleri;<\/b><\/p>

a)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Sa\u011fl\u0131k kurumlar\u0131 \u015fiddet bak\u0131m\u0131ndan risk de\u011ferlendirmelerini yeniden yapacak ve riskin y\u00fcksek oldu\u011fu b\u00f6l\u00fcmlerde hizmet s\u00fcre\u00e7leri yeniden g\u00f6zden ge\u00e7irilecek ve ilgili b\u00f6l\u00fcmdeki sa\u011fl\u0131k \u00e7al\u0131\u015fan\u0131 say\u0131s\u0131 yeterli hale getirilecektir. Fiziki alanlar nitelik ve iyi \u00e7al\u0131\u015fma \u015fartlar\u0131 a\u00e7\u0131s\u0131ndan gerekirse yeniden d\u00fczenlenecektir.<\/p>

b)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Acil servis, yo\u011fun bak\u0131m ve ameliyathane gibi \u015fiddet riskinin y\u00fcksek oldu\u011fu b\u00f6l\u00fcmlerin bekleme alanlar\u0131nda gerekirse say\u0131lar\u0131 art\u0131r\u0131larak yeterli g\u00fcvenlik eleman\u0131 bulundurulacakt\u0131r.<\/p>

c)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Hasta mahremiyeti dikkate al\u0131nmak \u015fart\u0131yla, kurumlar\u0131n t\u00fcm alanlar\u0131n\u0131 g\u00f6zetleyebilecek \u015fekilde g\u00fcvenlik kameralar\u0131 yerle\u015ftirilecek ve kamera g\u00f6r\u00fcnt\u00fcleri s\u00fcrekli takip edilecektir.\u00a0\u00a0\u00a0\u015e\u00fcpheli durumlara ve ki\u015filere bu konuda e\u011fitilmi\u015f \u00f6zel g\u00fcvenlik elemanlar\u0131 an\u0131nda m\u00fcdahale edecektir.<\/p>

d)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u0130leti\u015fim becerileri ve sorunlu hasta\/hasta yak\u0131nlar\u0131n\u0131 tan\u0131ma-\u00e7at\u0131\u015fma y\u00f6netimi konular\u0131nda e\u011fitim alm\u0131\u015f ki\u015filer, bekleme alanlar\u0131nda g\u00f6revlendirilecek ve \u201csorun \u00e7\u00f6z\u00fcc\u00fc\u201d olarak \u00e7al\u0131\u015fmalar\u0131 temin edilecektir.\u00a0\u00a0<\/p>

e)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Fiziki mekanlar 24 saat boyunca yeterli d\u00fczeyde ayd\u0131nlat\u0131lacak ve havaland\u0131r\u0131lacakt\u0131r.<\/p>

f)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Personelin alternatif \u00e7\u0131k\u0131\u015f yollar\u0131 olu\u015fturulacakt\u0131r.<\/p>

4)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00c7al\u0131\u015fanlar\u0131n e\u011fitimi;\u00a0<\/b><\/p>

a)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Ba\u015fta g\u00fcvenlik g\u00f6revlileri, 112 ve acil \u00e7al\u0131\u015fanlar\u0131 olmak \u00fczere \u00e7al\u0131\u015fanlara ileti\u015fim becerileri, \u00f6fke kontrol\u00fc ve \u00f6zellikle \u00f6fkeli hasta ve hasta yak\u0131n\u0131yla ileti\u015fim konular\u0131nda e\u011fitim verilecektir.<\/p>

b)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Sa\u011fl\u0131k \u00e7al\u0131\u015fanlar\u0131na \u015fiddet davran\u0131\u015f\u0131na kar\u015f\u0131 tedbir alma e\u011fitimleri verilecektir.<\/p>

5)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Hasta ve hasta yak\u0131nlar\u0131n\u0131n bilgilendirilmesi;<\/b><\/p>

a)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Hasta ve hasta yak\u0131nlar\u0131n\u0131n ilk olarak nereye m\u00fcracaat edecekleri, hangi i\u015flemler ve tedavinin yap\u0131laca\u011f\u0131, tetkik ve tahlillerin nerede yap\u0131laca\u011f\u0131, beklemeleri gerekiyorsa ne kadar s\u00fcreyle bekleyecekleri gibi konularda bilgilendirme s\u00fcre\u00e7leri g\u00f6zden ge\u00e7irilerek eksiklikler varsa tamamlanacakt\u0131r. Bu ama\u00e7la acil servisler ba\u015fta olmak \u00fczere hastan\u0131n durumu ile ilgili hasta ve\/veya hasta yak\u0131nlar\u0131n\u0131 bilgilendirmek \u00fczere \u201chasta bilgilendirme alanlar\u0131\u201d g\u00fc\u00e7lendirilerek ve hangi durumlarda, ne s\u0131kl\u0131kta ve kim taraf\u0131ndan bilgilendirme yap\u0131laca\u011f\u0131 belirlenecektir.<\/p>

b)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Vatanda\u015f\u0131 \u015fiddete u\u011frayan sa\u011fl\u0131k personelinin hizmet vermekten \u00e7ekilme hakk\u0131n\u0131n bulundu\u011fu, b\u00f6yle bir durumda hizmet alma s\u00fcrecinin aksayabilece\u011fi konusunda bilgilendirilecektir.<\/p>

c)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Vatanda\u015f, sa\u011fl\u0131k \u00e7al\u0131\u015fan\u0131na y\u00f6nelik \u015fiddet uygulayanlar\u0131n mutlaka yarg\u0131lanaca\u011f\u0131 ve cezaland\u0131r\u0131laca\u011f\u0131 konusunda (pano\/afi\u015f\/bro\u015f\u00fcrler gibi vas\u0131talarla) bilgilendirecektir.<\/p>

6)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Hizmetten \u00e7ekilme;<\/b><\/p>

Sa\u011fl\u0131k \u00e7al\u0131\u015fanlar\u0131, sa\u011fl\u0131k hizmeti sunumu esnas\u0131nda \u015fiddete u\u011framas\u0131 halinde, acil verilmesi gereken hizmetler hari\u00e7 olmak \u00fczere hizmetten \u00e7ekilme talebinde bulunabilir.<\/p>

a)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Hizmetten \u00e7ekilme talebi, kurum taraf\u0131ndan belirlenen y\u00f6neticiye s\u00f6zl\u00fc veya yaz\u0131l\u0131 olarak bildirilecektir.<\/p>

b)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Bildirim \u00fczerine yetkili y\u00f6netici, olay\u0131 derhal de\u011ferlendirerek hizmetten \u00e7ekilme talebinin uygun olup olmad\u0131\u011f\u0131 hakk\u0131nda gecikmeksizin karar verecektir.\u00a0<\/p>

c)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Yetkili y\u00f6netici, hizmetten \u00e7ekilme talebini uygun buldu\u011fu takdirde hastan\u0131n sa\u011fl\u0131k hizmeti almas\u0131na ve tedavisinin devam\u0131na y\u00f6nelik tedbirleri g\u00fcvenlik tedbirleriyle birlikte alacakt\u0131r. Bu kapsamda ilgili hastan\u0131n sa\u011fl\u0131k hizmetini devam ettirecek yeni sa\u011fl\u0131k \u00e7al\u0131\u015fan\u0131n\u0131 belirleyecek, kurum i\u00e7erisinde bunun m\u00fcmk\u00fcn olmamas\u0131 halinde hastan\u0131n hizmet alabilece\u011fi ba\u015fka bir sa\u011fl\u0131k kurumuna sevkini ve hizmet al\u0131m\u0131n\u0131 sa\u011flayacakt\u0131r. Bu s\u00fcre\u00e7 s\u0131ras\u0131nda hastan\u0131n tedavisinin aksat\u0131lmamas\u0131na itina edilecektir.<\/p>

7) Bildirim s\u00fcreci ve hukuki yard\u0131m;<\/b><\/p>

Sa\u011fl\u0131k \u00e7al\u0131\u015fanlar\u0131na y\u00f6nelik \u015fiddet olaylar\u0131n\u0131 takip etmek \u00fczere \u201cBakanl\u0131k Beyaz Kod Birimi\u201d kurulmu\u015f,\u00a0\u00a024 saat hizmet verecek \u201c113\u201d numaral\u0131 telefon ve \u201cwww.beyazkod.saglik.gov.tr\u201d internet sayfas\u0131 olu\u015fturulmu\u015ftur.\u00a0\u00a0<\/p>

a)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Kamu ve \u00f6zel t\u00fcm sa\u011fl\u0131k kurum ve kurulu\u015flar\u0131nda ger\u00e7ekle\u015fen \u015fiddet olaylar\u0131, y\u00f6neticiler taraf\u0131ndan derhal \u201c113\u201d numaral\u0131 telefonla Bakanl\u0131k Beyaz Kod Birimine bildirilecek, e\u015f zamanl\u0131 olarak ilgili kurumun hukuk birimine ve adli mercilere intikal ettirilecektir. Kamu g\u00f6revlilerine kar\u015f\u0131 i\u015flenen \u015fiddet olaylar\u0131n\u0131n takibi \u015fik\u00e2yete ba\u011fl\u0131 olmad\u0131\u011f\u0131ndan, ilgili personelin \u015fik\u00e2yetinin olup olmad\u0131\u011f\u0131na bak\u0131lmaks\u0131z\u0131n y\u00f6neticiler olay\u0131 mutlaka adli mercilere intikal ettirecektir. \u00d6zel sa\u011fl\u0131k kurulu\u015flar\u0131 da adli bildirim konusunda gerekli hassasiyeti g\u00f6sterecektir.<\/p>

b)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u015eiddete u\u011frayan sa\u011fl\u0131k \u00e7al\u0131\u015fan\u0131 taraf\u0131ndan da \u201c113\u201d numaral\u0131 telefona do\u011frudan bildirim yap\u0131labilecektir.<\/p>

c)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Ayr\u0131ca y\u00f6neticiler, \u201cwww.beyazkod.saglik.gov.tr\u201d adresinde bulunan\u00a0\u00a0\u201cBeyaz Kod Bildirim Formu\u201dnu dolduracakt\u0131r.<\/p>

d)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Bildirim \u00fczerine Bakanl\u0131k Beyaz Kod Birimi, y\u00f6neticilere ve\/veya ilgili personele hukuki s\u00fcre\u00e7le ilgili rehberlik yapacak, olay\u0131n adli makamlara intikal ettirilip ettirilmedi\u011fini ara\u015ft\u0131racak ve \u015fayet ettirilmemi\u015f ise olay\u0131 derhal adli makamlara bildirecektir. Ayr\u0131ca \u015fiddet olay\u0131n\u0131n ger\u00e7ekle\u015fti\u011fi sa\u011fl\u0131k kurumunun hukuk birimine olay\u0131n bildirildi\u011fini tespit ederek olay\u0131n takibini temin edecektir.<\/p>

e)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Hukuk birimleri, i\u015flenen su\u00e7tan ma\u011fdur olan Bakanl\u0131k personeline veya vefat\u0131 halinde kanuni miras\u00e7\u0131lar\u0131na bir avukat\u0131n hukuki yard\u0131m\u0131n\u0131 isteyip istemedi\u011fini soracak ve talep etmeleri halinde Bakanl\u0131k avukatlar\u0131nca ilgili personele 28\/04\/2012 tarihli ve 28277 say\u0131l\u0131 Resmi Gazete\u2019de yay\u0131mlanan \u201cSa\u011fl\u0131k Bakanl\u0131\u011f\u0131 Personeline Kar\u015f\u0131 \u0130\u015flenen Su\u00e7lar Nedeniyle Yap\u0131lacak Hukuki Yard\u0131m\u0131n Usul ve Esaslar\u0131 Hakk\u0131nda Y\u00f6netmelik\u201d \u00e7er\u00e7evesinde hukuki yard\u0131m yap\u0131lacakt\u0131r.<\/p>

8) Di\u011fer hususlar;<\/b><\/p>

a) \u201cHasta ve \u00c7al\u0131\u015fan G\u00fcvenli\u011finin Sa\u011flanmas\u0131na Dair Y\u00f6netmelik\u201din 7 ve 8 inci maddeleri, \u201cHastane Hizmet Kalite Standartlar\u0131\u201d \u00e7er\u00e7evesinde daha etkili \u015fekilde uygulanmaya devam edilecektir.<\/p>

b) \u0130l sa\u011fl\u0131k m\u00fcd\u00fcr\u00fc konuyla do\u011frudan sorumlu bir sa\u011fl\u0131k m\u00fcd\u00fcr yard\u0131mc\u0131s\u0131 ile birlikte kurumlarda \u00e7al\u0131\u015fan g\u00fcvenli\u011fi uygulamalar\u0131 ve al\u0131nan tedbirleri ayl\u0131k periyotlarla izleyecek ve Bakanl\u0131\u011fa rapor edecektir.\u00a0\u00a0<\/p>

c) SAB\u0130M\u2019e\u00a0\u00a0yap\u0131lan\u00a0\u00a0sa\u011fl\u0131k\u00a0\u00a0\u00e7al\u0131\u015fanlar\u0131\u00a0\u00a0hakk\u0131ndaki\u00a0\u00a0\u015fikayetler,\u00a0\u00a0ba\u015fvurular\u0131n\u00a0\u00a0ancak\u00a0\u00a0% 4\u2019\u00fcn\u00fc olu\u015fturmaktad\u0131r. SAB\u0130M\u2019e ve hasta haklar\u0131 birimine yap\u0131lan sa\u011fl\u0131k \u00e7al\u0131\u015fanlar\u0131 hakk\u0131ndaki \u015fik\u00e2yetler,\u00a0\u00a0\u00f6ncelikle\u00a0\u00a0SAB\u0130M\u2019den\u00a0\u00a0sorumlu\u00a0\u00a0il\u00a0\u00a0sa\u011fl\u0131k\u00a0\u00a0m\u00fcd\u00fcr\u00a0\u00a0yard\u0131mc\u0131s\u0131\u00a0\u00a0ve\u00a0\u00a0hasta\u00a0\u00a0haklar\u0131ndan sorumlu ba\u015fhekim\u00a0\u00a0yard\u0131mc\u0131s\u0131\u00a0\u00a0taraf\u0131ndan\u00a0\u00a0\u00f6n\u00a0\u00a0de\u011ferlendirmeye\u00a0\u00a0tabi\u00a0\u00a0tutulacak,\u00a0\u00a0genel\u00a0\u00a0ve<\/p>

soyut nitelikte olan, \u015fikayet sahibinin ad\u0131 ve adresi belli olmayan veya personelin kusuru bulunmad\u0131\u011f\u0131 a\u00e7\u0131k\u00e7a g\u00f6r\u00fclen ihbar ve \u015fikayetler de\u011ferlendirmeye al\u0131nmayacakt\u0131r.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\u0648\u0632\u0627\u0631\u0629 \u0627\u0644\u0635\u062d\u0629 \u0627\u0644\u062a\u0631\u0643\u064a\u0629<\/strong><\/p>

\u0631\u0626\u0627\u0633\u0629 \u062f\u0627\u0626\u0631\u0629 \u0627\u0644\u0643\u0641\u0627\u0621\u0629 \u0648\u0627\u0644\u062c\u0648\u062f\u0629 \u0648\u0627\u0644\u0627\u0639\u062a\u0645\u0627\u062f \u0641\u064a \u0627\u0644\u0635\u062d\u0629<\/strong><\/p><\/div><\/div><\/div><\/div>

HTTPS:\/\/KAL\u0130TE.SAGL\u0130K.GOV.TR\/<\/a><\/h1><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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